Privacy Policy

The EU Data legislation, which is enforceable from 25 May 2018, provides new rights to individuals about their data processing in a clear and transparent way. We have published this Privacy Policy to include these requirements and further clarify how we collect, store, and use personal data.

We are committed to protecting the privacy of our visitors, clients, prospects, and our users. We endeavour to comply with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and any other relevant legislation.

For clarity, we describe the following individuals in the following categories:
- Visitor(s): individuals who visit our website or application
- Clients: individuals who have an iVVi account and who use iVVi's Services
- Users: any individual who uses iVVi's services

iVVi Assistant Ltd (which may be referred to as "we", "iVVi", "us" within this Privacy Policy) understands the importance of protecting your privacy. This Privacy Policy is created to inform you of all necessary steps we take to protect your Personal Information that you choose to share with us. We recommend that you carefully read this Privacy Policy.

By using iVVi's services, users accept the terms and conditions as mentioned within this policy.

How to contact us:

If you have any questions about this privacy policy or would like to contact us, please email [email protected] or use the contact forms on the website – we would be happy to help.

1. About this policy

This Privacy Policy applies to the Site (https://www.ivvi.app/), all Services offered by iVVi through the Site (the "iVVi Services") and to all data ("Personal Information") iVVi directly or indirectly collects from you. This includes but is not limited to: your name, email address, IP address, and contact number (more details of the information that is collected will be in our 'How we collect your personal data' section of this Privacy Policy). If you do not agree, please do not use the website or the iVVi Services.

iVVi reserves the right to change and amend this Policy at any time, and any amendments will take effect on the date that it is posted. We will notify you of any changes to the Privacy Policy via email.

2. Personal Data Collection and Use

"Personal data" means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (Article 4 of the EU General Data Protection Regulation (GDPR)).

All Personal Information that you submit to iVVi remains your property. We do not share, sell or rent Personal Information to unrelated third parties nor transfer data within iVVi without a lawful basis, and it will remain confidential.

3. Special categories of Personal Data

This site is not designed to attract children or persons under the age of sixteen. We do not knowingly solicit or approve of the collection of data on people under the age of sixteen without parental consent. Visitors under the age of sixteen are not eligible to use iVVi Services without parental consent.

4. How we collect your personal data:

We collect your personal data in the following ways:

When you visit the website

When you visit the website, we may collect Personal Information about your visit such as your IP address, geographic location, device, operating system, browser and application information, as well as the pages within the Site that you visited.

When you register for an iVVi account

To provide you with a service and access to the platform, we must process contact and company information in order to reasonably set up and administer your account. This processing is necessary for the performance of our contract and as such complies with legal obligations.

When you provide your contact details

Should visitors request information about our products, content or services, either via telephone, via our website forms or face to face, you acknowledge that by providing business contact details such as name, company name, phone number, email or postal address, you will reasonably expect to receive appropriate professional communications regarding iVVi services from an iVVi representative.

5. Cookies and how we use them

Our website uses consent cookies for tracking purposes. On our website, we provide every user with a Cookie Consent Banner that links to this privacy policy. Each user will have the right to opt in or out of cookie tracking. Those who click opt out will not be tracked, and our system will remove the cookies that have already been set in the visitor's browser. Please note that if you do disable the use of cookies, it may affect your ability to properly use the website.

6. How you can see and update your information

You have the right to ask for any information that iVVi holds about you. We follow EU GDPR regulation guidelines and aim to provide your information to you within the designated amount of time.

You also retain the right to ask that any of your Personal Information is deleted from our system. We assure our efforts to honour all your reasonable requests regarding data correction and deletion, unless we are required to retain it by Law or other legitimate purposes.

To contact iVVi regarding your Personal Information, please email [email protected] and reference 'Personal Information Requests'.

7. How do we secure this information?

Security of data and Personal Information is paramount in our values and priorities. It is central to our organisation, and we have implemented the appropriate safeguards in order to protect personal data according to our legal requirements.

Despite our commitment to security, we must remind you that the internet is not a perfectly safe environment. It is not secure, and you must take appropriate actions to keep safe and secure online. iVVi cannot 100% ensure or warrant the security of any information you transmit to us over the internet. Transmitting Personal Information over the internet is done so at your own risk.

8. What is our lawful basis for processing?

iVVi aims to ensure that we only process data where we have:

1. Consent: By ticking an "opt in" box on a web form, Users consent that iVVi processes Users' Personal data for one or more specific purposes as mentioned in this privacy policy.
2. Contract: Processing is necessary for the performance of a contract to which the Client is party or in order to take steps at the request of the Users prior to entering into a contract.
3. Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by iVVi.

9. How long do we store data for?

We will retain different types of data for as long as the company deems necessary for business purposes. We routinely update our systems to ensure that those who are not using our services or engaging with our communications are removed.

10. International Data Transfers

We have implemented appropriate safeguards to protect personal data according to our legal requirements when transferring data across borders.

11. Your Rights

You have the following rights regarding your personal data:
- Access
- Correction
- Deletion
- Unsubscribe from communications

To exercise these rights, you can visit our website or contact us directly at [email protected].

12. Changes to This Privacy Policy

We will notify users of any updates to this policy via email.

13. Compliance

We comply with the following data protection regulations:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)

By using our website and services, you agree to the terms outlined in this Privacy Policy.